FAQ
GET ANSWERS TO COMMONLY ASKED QUESTIONS about website maintenance.
Content updates vary in length depending on the nature of the request. We strive to have all updates completed within a 7-day turnaround time.
If there is a change that needs to be made immediately or within a specific timeframe, please let us as early as possible in advance so that we can do our best to fulfill your needs. While we work to ensure changes are implemented as quickly as possible, we cannot guarantee that last minute changes will be completed by your specified time.
E-commerce websites are significantly more complex than their non-ecommerce counterparts, due to the multiple factors that differentiate them. E-commerce sites also require more scrutiny and time when completing updates as errors or mistakes on e-commerce sites can directly result in the loss of revenue and customer confidence.
Yes, our plans are built scalable with growth in mind. If you’re already in the middle of a month on one plan, we will prorate you for any time used.
While every business is different and there are no guarantees, you can expect that your business will see incremental growth over time by following our strategies for your particular industry.
For case studies, testimonials, and success stories of how past clients have done, visit the Our Work page.
Your card is charged immediately for the package you select and is valid for one (1) month from that date. It automatically renews every month thereafter.
Yes, you can pause your subscription. While your subscription is paused, you will lose all security measures and features implemented by our team.
If you are looking for a custom quote on services seen here, please contact us here and a representative will help you create a custom plan to meet your business objectives.
Schedule a marketing call with us here.
Email support provides you with access to Blue Surge marketing professional via email. Responses may take up to 3 – 5 business days, but the majority are answered within 24 – 48 hours.
Due to the nature of this kind of service, we cannot provide refunds as the project is already completed. To curtail this, please reach about to us about your experience so we can find a resolution.
If your question is not listed here, please send us a message via our Contact page or call us at 631-629-5724.
