Transferring Your Domain or Hosting Away

Before attempting to transfer a domain away from Blue Surge, you must complete the following steps.

Last Updated: June 1, 2020

Important After purchasing a domain, you must wait 60 days before you can transfer it to a new host. This is not a Blue Surge specific rule, but rather a rule implemented by ICANN, the organization that governs domain registrations. For more information, please review ICANN's Policy on Transfer of Registrations between Registrars. Wait for 24-48 hours after unlocking the domain to make sure it takes effect in WHOIS.

Important *All pending client invoices must be paid in full before transfers take place.

Domains

To transfer a domain name from our account to another, you need to post a support ticket with your request. You can do so via our Client Support Portal.

Fees: There is a $40 nonrefundable fee to transfer domains away from Blue Surge to another domain registrar, due prior to transfer initiation.

Hosting

You can cancel your account within 30 days of signing up or set your plan to expire at the end of the term at any time.

Before requesting cancellation, we ask that you log in to your Blue Surge hosting account and confirm the following:

Confirm that you have all the necessary backups of your emails, files, and databases and that the Renewals Department can proceed with canceling and deleting all emails, files, and databases associated with your account from our servers.
Confirm that you understand DNS Zone changes will no longer be available, and to receive those services, you will need to point your name servers to another provider or renew your hosting.
Confirm that you understand canceling your hosting account will delete all websites and website files for all domains on your account.

Canceling Your Hosting Account Now

Your hosting account with Blue Surge can be canceled within the first 30 days for a full refund. Please open a support ticket to cancel your hosting account. Once a ticket is created, we can create a new user account in your hosting area for you to manage the migration of your site over.

Fees: There is a $60 nonrefundable fee to transfer your hosting account away from Blue Surge to another host, due prior to transfer initiation.

*The entire process takes 7 – 10 business days.

Refunds

All refunds are processed on or by the next business day after the hosting account has been canceled. It is then up to your financial institution to process the refund and return it to you. It can take up to 10 business days for the refund to show in your account. If it has been more than 10 business days and you still have not received your refund, please contact your financial institution as they may have the funds on hold for you.

Blue Surge is required to send all refunds to the financial account the funds were charged from. If you have closed a credit card or other financial account, we are still required to attempt to refund that account. When the financial institution receives the funds, it will be up to them to decide what to do with the funds. Generally, they will do one of the following:

If you still have an account with them but have a new credit card number, they will forward the refund to your open account.
They will place a hold on the funds and wait for you to contact them about processing the refund.
They will reject the refund and return the funds to Blue Surge, at which point we will issue a refund by check or PayPal.