Before attempting to transfer a domain away from Blue Surge, you must complete the following steps.
To transfer a domain name from our account to another, you need to post a support ticket with your request. You can do so via our Client Support Portal.
Fees: There is a $40 nonrefundable fee to transfer domains away from Blue Surge to another domain registrar, due prior to transfer initiation.
You can cancel your account within 30 days of signing up or set your plan to expire at the end of the term at any time.
Before requesting cancellation, we ask that you log in to your Blue Surge hosting account and confirm the following:
Canceling Your Hosting Account Now
Your hosting account with Blue Surge can be canceled within the first 30 days for a full refund. Please open a support ticket to cancel your hosting account. Once a ticket is created, we can create a new user account in your hosting area for you to manage the migration of your site over.
Fees: There is a $60 nonrefundable fee to transfer your hosting account away from Blue Surge to another host, due prior to transfer initiation.
*The entire process takes 7 – 10 business days.
All refunds are processed on or by the next business day after the hosting account has been canceled. It is then up to your financial institution to process the refund and return it to you. It can take up to 10 business days for the refund to show in your account. If it has been more than 10 business days and you still have not received your refund, please contact your financial institution as they may have the funds on hold for you.
Blue Surge is required to send all refunds to the financial account the funds were charged from. If you have closed a credit card or other financial account, we are still required to attempt to refund that account. When the financial institution receives the funds, it will be up to them to decide what to do with the funds. Generally, they will do one of the following: