Jobs

We are looking for an experienced, Account Manager who can function as the liaison between our clients and our team as well as provide administrative support to our agency. This position requires speaking to clients regularly on the phone / Zoom.

This is a graveyard shift / American EST time zone, Monday – Friday and requires 6 – 8 hours a day.

Responsibilities

The ideal candidate is able to produce to create and design world-class online marketing collaterals and:

1. Can converse with clients via Zoom and Slack

2. Manage a roster of clients and all communication

3. Conduct regular touch base calls with clients

4. Understand clients’ objectives and work closely with them by identifying client business needs and recommending actionable items to support their growth

5. Think creatively – collaborate with clients to discuss and identify their areas of opportunity

6. Provide and communicate marketing solutions

7. Manage our CRM (Pipedrive) by sending follow up emails to prospective leads

8. Act as the link between client and Blue Surge Marketing Agency by upholding regular communication

9. Assist in the creation of marketing materials on behalf of the client

10. Conduct quarterly business reviews with clients

11. Prepare weekly reports for clients and share findings

12. Facilitate onboarding for new clients

13. Function as an administrative assistant by performing general clerical duties needed by the agency including data entry, research, updating files

14. This position requires “EXCELLENT ENGLISH” skills.

Requirements:

1. Neutral or American accent

2. Excellent verbal and written communication skills

3. Excellent listening, negotiating, and presentation abilities

4. Team player, this role requires collaboration with the rest of our marketing team

Desired Qualifications (not required but strongly advantageous):

1. Experience working at a digital marketing agency

2. Experience marketing to US or Western customers

3. English at a Mother Tongue level

4. Experience with different business industries is a huge plus

Benefits: 

1. Full time hours 

2. Scheduled raises

3. 13th month bonus

Other things to know:

1. Hours are tracked via Hubstaff

2. Pay is biweekly via Wise.

3. Slack for team communication.

4. Asana for project management.

We are looking for an experienced, passionate, creative, and result-driven Website Developer to join our growing team. As a Website Developer, you’ll be responsible to build, launch, and maintain our client’s WordPress and Shopify websites. You will be working closely with our entire team including the CEO. We want a skilled WordPress and Shopify developer that can create attractive, user-friendly websites that perfectly meet the design and functionality specifications of the client and complete projects on deadlines.

This position would suit a proactive person who is excited to be involved with a growing business where you will have the opportunity to bring your own ideas to the table, improve existing processes, learn new skills, and play a key role in helping our fast growing company succeed at the highest level.

Key Activities:

• WordPress Design – Designing and managing the website back-end including database and server integration, creating the website architecture. Conducting website performance tests. Troubleshooting content issues. Designing and implementing new features and functionality. Our client sites are built using a page builder, Elementor + Astra theme.
• Shopify Design – Same as above, but using Shopify ecosystem. Deep understanding of ecommerce design elements. Strong SEO knowledge. Knowledge of Shopify’s theme development and liquid templating.
• WordPress Management – Performing content updates and maintenance for our WordPress clients. Ensuring high-performance and availability, and managing all technical aspects of the CMS.
• Configuring Apps & Plugins – Understanding the best plugins or apps used to extend the functionality of a client website without slowing the site down.
• Communicating with Clients – Sharing project updates with client and collecting any necessary information from them to bring site to completion as well as conducting training with the client after launch. Meeting with clients to discuss website design and function.
• This position requires “EXCELLENT ENGLISH” skills.
• You will also need to be up to date with the latest website design, UX/UI trends and various digital technologies. Knowledge of HTML, CSS, and JS is a big plus, but not required.
• Hours are flexible although timelines must be adhered to on all tasks.

Requirements:

• Proven work experience as a WordPress developer and Shopify designer
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Expert knowledge of Shopify’s admin system
• Knowledge of Shopify’s theme development and liquid templating
• Experience working with 3rd party Shopify apps
• Knowledge of Elementor (or Beaver Builder) + Astra theme on WordPress is a plus
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• A reliable, high-speed internet service
• Solid interpersonal skills and experience in website design
• Strong work ethic and a self-starter attitude

Do NOT apply without a portfolio of work of past websites that you’ve built.

We are looking for an experienced, passionate, creative, and result-driven Social Media & Content manager to join our growing team. As a Social Media & Content Manager, you’ll be responsible to help develop, implement, and manage our clients’ Social Media, Content, and digital marketing strategies to increase their brand’s online presence as well as help improve their marketing and sales efforts. You will be working closely with our entire team including the CEO.

This position would suit a proactive person who is excited to be involved with a growing business where you will have the opportunity to bring your own ideas to the table, improve existing processes, learn new skills, and play a key role in helping our fast growing company succeed at the highest level.

Key Activities:

• Building Brand Awareness – To position personal and company brand in their niche including posting original content, engagement with our community and sharing relevant info from key influencers, fans, and clients as well as monitoring and managing client reviews. Also, suggest and implement new features to build brand awareness including promotions and contests.
• Content Marketing – Perform research on current benchmark trends and audience preferences. Develop and implement relevant social media strategies for content marketing to create highly engaging and purpose driven content including use of our extensive existing content database to increase our clients brand awareness, their following, and social proof.
• Social Media Accounts Growth – Develop strategies and be responsible for growing our clients’ following for the company social media accounts, increase reach and engagement, develop metrics as well as define and track key social media KPI’s to help measure results and the success of each social media campaign.
• Influencer Marketing – Includes tracking and maintaining relationships with key influencers in their marketplace.
• This position requires “EXCELLENT ENGLISH” skills.
• You will also need to be up to date with the latest social media trends and various digital technologies. Knowledge of sales funnels and experience with running FB, IG, or YT ads is a big plus.
• Hours are flexible although timelines must be adhered to on all tasks.

• Reviewing and analyzing client sites for areas that can be improved and optimized
• Preparing detailed strategy reports
• Identifying powerful keywords to drive the most valuable traffic
• Writing powerful calls-to-action to convert visitors
• Filling websites and other content with effective keywords
• Writing effective SEO content for blogs, websites and social media accounts
• Developing link building strategies
• Analyzing keywords and SEO techniques used by competitors
• Keeping updated on both white hat and black hat SEO strategies to avoid stay within search engine guidelines
• Compiling and presenting SEO guidelines
• Adding alt tags to website images

• Managing and updating database records in CRM
• Sending cold email to potential leads
• Sending follow up emails to warm leads
• Adding new leads to email list
• Ensuring all leads within Pipedrive, company CRM are up to date with correct information (e.g., full name, address, organization, phone)

• Writing and scheduling monthly company newsletters
  • Set digital marketing strategies using all necessary tools (e.g. website, emails, social media and blogs)
  • Research products, services and current strategies to identify new opportunities
  • Analyze web traffic metrics and suggest solutions to boost web presence
  • Monitor SEO/SEM, marketing and sales performance metrics to forecast trends
  • Build strong clients relationships through social media interaction
  • Keep up-to-date with our audience’s preferences and proactively suggest new campaigns
  • Liaise with Marketing, Sales, Design and Content teams to optimize customer experience and ensure brand consistency
  • Identify advertising needs
  • Establish best practices in digital marketing
  • Stay up-to-date with digital technologies developments

• Bookkeeping tasks – recording expenses, sending invoices to clients
• paying vendors,
• Checking when Agency subscriptions are due
•  Managing customer support requests via our helpdesk ticketing solution (Freshdesk)
• Ensuring all internal company documents are formatted and share consistent aesthetic with fonts, font size, and colors

• Design web pages, brochures, logos, and other client communication materials.
• Work with clients to gain an understanding of what they want their proposed communications to look like.
• Create or incorporate illustrations, pictures, and designs to reflect the desired theme and tone of the communications.
• Select type size and style to enhance the readability of text and image.
• Produce drafts for review by clients and make revisions based on the feedback received.
• Review final productions for errors and ensure that final prints reflect client specifications.

• Managing client PPC ads on Facebook, Instagram and Google
• Launching and optimizing PPC campaigns
• Monitoring budgets and overseeing search platform accounts
• Tracking KPIs and producing useful reports for management
• Participate in forming effective paid search strategies
• Launch and optimize various PPC campaigns
• Oversee accounts on search platforms (e.g. Google AdWords, Bing)
• Be involved in keyword selection and audience targeting
• Monitor budget and adjust bids to gain better ROI
• Track KPIs to assess performance and pinpoint issues
• Produce reports for management (e.g. dashboards)
• Write attractive and concise copy for adverts
• Suggest and develop new campaigns across multiple channels
• Maintain partnerships with PPC ad platforms and vendors
• Find ways to reduce risk of click fraud
• Keep abreast of PPC and SEM trends

• Updating and keeping our Trello, project management tool organized and sending out project status updates as needed
• Assisting new clients with onboarding process through follow up emails 
• Assisting clients with post website support via follow up emails

• Managing client stores in Shopify
• Uploading products and images
• Adding product descriptions
• Adding store coupons
• Updating store website